Privacy Policy

Who we are

This Privacy Policy explains how Shenzhen Helsitec Technology Co., Ltd. handles personal information in connection with OMNI Ice and ColdTubChiller.com.

OMNI Ice is a recovery-equipment brand operated by Shenzhen Helsitec Technology Co., Ltd. OMNI Therapy® is a registered trademark used on selected products and legacy materials.

This Privacy Policy applies when you visit our website, submit a project inquiry, communicate with us by email, phone or WhatsApp, or otherwise contact us regarding our products, OEM / ODM services, orders or after-sales matters.

Information we may collect

Depending on how you interact with us, we may collect information that you provide directly, including:

• Your name, company name, brand name or business role
• Business email address, phone number or WhatsApp number
• Country, region or intended destination market
• Product interests and project requirements
• Expected quantity, product configuration, branding, packaging, delivery or documentation requirements
• Information included in messages, inquiries or attachments
• Order, project or after-sales information when relevant

We may also receive limited technical information when you use the website, such as IP address, browser type, device information, pages viewed, referring pages, approximate location derived from IP address, and information collected through cookies or similar technologies.

How we use information

We may use personal information to:

• Respond to product, OEM / ODM and private-label inquiries
• Understand the relevant product system, market and project requirements
• Prepare product information, recommendations, quotations or commercial discussions
• Communicate about orders, delivery, documentation or after-sales matters
• Maintain business records and manage customer relationships
• Protect the security, operation and integrity of our website and communications
• Comply with applicable legal obligations and resolve disputes where necessary

Where applicable, information may be processed on the basis of your consent, steps requested before entering into a contract, performance of a contract, legal obligations or legitimate business interests.

Cookies and website technologies

Our website may use cookies, server logs and similar technologies to support website operation, understand website use, improve performance and help protect the website from misuse.

You can manage cookies through your browser settings. Disabling certain cookies may affect the availability or functionality of parts of the website.

Third-party services that you choose to use, including external communication or social-media services, may process information according to their own privacy policies.

Sharing and international processing

We may share limited personal information when reasonably necessary for the purposes described in this Privacy Policy, including with:

• Website hosting, email, communication and technical service providers
• Service providers supporting project, order, payment, delivery or logistics activities when applicable
• Professional advisers, insurers or auditors where necessary
• Government authorities, regulators or other parties where disclosure is required by law
• A buyer, successor or adviser in connection with a business transaction, where permitted by law

OMNI Ice serves customers and project partners in different markets. Personal information may be processed in China, including at our headquarters, and in other countries where our service providers operate.

Retention and security

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to inquiries, managing business relationships, supporting orders and after-sales matters, maintaining records, resolving disputes and complying with legal obligations.

We use reasonable administrative, technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure. However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.

Your privacy choices and rights

Depending on applicable law and your location, you may have rights to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of information in certain circumstances
• Object to or request restriction of certain processing
• Withdraw consent where processing is based on consent
• Request information about how your personal information is handled

To make a privacy-related request, contact us using the details below. We may need to verify your identity before responding.

Policy updates and contact us

Our products, services and website are intended for business users and adults. We do not knowingly collect personal information from children.

We may update this Privacy Policy to reflect changes to our website, business practices, services or legal requirements. Any revised version will be posted on this page with an updated “Last updated” date.