1. Warranty Coverage

1.1 Warranty Period

• The entire machine is covered under a 1-year warranty.
• The compressor is covered for 3 years.
• The evaporator is covered for 1 year.

1.2 Warranty Scope

• Covers issues caused by manufacturing defects, such as operational instability, part failure, or performance degradation.
• Replacement or repair of defective parts within the warranty period is free of charge.

1.3 Exclusions
The following situations are not covered under warranty:

• Improper installation, operation, or maintenance not in line with the user manual.
• Unauthorized repairs, modifications, or alterations to the equipment.
• Damage caused by external factors like natural disasters, power instability, or environmental conditions.
• Normal wear and tear on consumable parts, such as filters or sealing rings.

For more details about our cold plunge chiller, please visit our product page.

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2. Spare Parts and Maintenance Recommendations

2.1 Complimentary Spare Parts

• Each order includes free spare parts equivalent to 1% of the equipment value to help customers handle routine maintenance needs.

2.2 Optional Spare Parts Stocking

• To minimize downtime and ensure uninterrupted operation, we recommend purchasing additional critical spare parts (compressors, evaporators, filters) during the initial order.
• Customers can record spare part usage, and we will replenish the used parts with the next order free of charge.

Learn more about our cold plunge chiller spare parts on the product details page.

2.3 Quick Response

• For issues requiring additional parts, we provide fast shipping and remote assistance to guide customers through the replacement process.

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3. Technical Support

3.1 Remote Assistance

• Our team provides professional remote support to diagnose and resolve issues, including video tutorials and live guidance.

3.2 Repair Process

• Report issues within 48 hours of occurrence by providing photos, videos, and a description of the problem.
• We respond within 24 hours with troubleshooting advice or solutions.
• For unresolved issues, necessary parts will be included in the next shipment, or we will coordinate local repair assistance.

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4. Equipment Care Guidelines

To maximize the lifespan and performance of your cold plunge chiller, follow these guidelines:

4.1 Daily Maintenance

• Regularly clean the evaporator and condenser to prevent dust accumulation.
• Inspect and tighten any loose connections to prevent water leakage.
• Replace or clean the filters periodically to maintain water quality.

4.2 Operational Tips

• Ensure the equipment is used in a dry, well-ventilated environment.
• Avoid frequent start/stop cycles to reduce stress on the compressor.
• Check power stability to prevent voltage fluctuations from affecting performance.

4.3 Annual Inspection

• Schedule an annual inspection to evaluate the condition of key components like the compressor and evaporator.
• Use original parts supplied by us for replacements or upgrades.

Explore more tips on maintaining your cold plunge chiller on our maintenance guide.

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Contact Us

For after-sales support or further inquiries, please feel free to reach out:
☎𝐏𝐡𝐨𝐧𝐞: +8613417402517
📩𝐄𝐦𝐚𝐢𝐥: hello@coldtubchiller.com
🌐𝐒𝐞𝐧𝐝 𝐈𝐧𝐪𝐮𝐢𝐫𝐲: https://coldtubchiller.com/contact
📖𝐋𝐞𝐚𝐫𝐧 𝐌𝐨𝐫𝐞: https://coldtubchiller.com