1. Warranty Coverage

1.1 Warranty Period

We stand behind the quality of every Cold Plunge Chiller we manufacture. The warranty coverage includes:

• Entire machine: 1-year warranty

• Compressor: 3-year warranty

• Evaporator: 1-year warranty

1.2 Warranty Scope

This warranty covers any functional problems caused by manufacturing defects. These may include:

• Operational instability

• Faulty components

• Noticeable performance decline

All valid claims will be resolved by either repairing or replacing the defective parts free of charge within the warranty period.

1.3 Exclusions

However, please note that the following conditions are not covered under warranty:

• Improper installation, operation, or maintenance outside of our user manual guidelines

• Unauthorized repairs, changes, or modifications

• Environmental damage such as floods, unstable power supply, or extreme conditions

• Normal wear and tear of consumables like filters and sealing rings

💡 Want to learn how cold plunge improves recovery? Read Healthline’s cold plunge guide

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2. Spare Parts and Maintenance Recommendations

2.1 Complimentary Spare Parts

To support your routine maintenance, each cold plunge chiller order includes:

• Free spare parts equivalent to 1% of the machine’s value

• Parts commonly needed for preventive maintenance

2.2 Optional Spare Parts Stocking

To ensure smooth operation and reduce potential downtime, we strongly recommend ordering extra critical components like:

• Compressors

• Evaporators

• Filters

Customers can log part usage, and we’ll replenish any consumed spares free of charge in your next shipment.

2.3 Quick Response

If your cold plunge unit requires urgent attention:

• We offer fast shipping of needed parts

• Our support team provides remote guidance for part replacement

📺 Looking for repair demos? Watch cold plunge chiller fixes on YouTube

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3. Technical Support

3.1 Remote Assistance

We provide ongoing technical support for all our cold plunge chillers, including:

• Real-time video diagnostics

• Troubleshooting tutorials

• Professional one-on-one remote sessions

3.2 Repair Process

To resolve equipment issues quickly, follow these steps:

1. Report the issue within 48 hours

2. Send photos/videos and a short description

3. Our team will respond within 24 hours

4. For unresolved cases, we’ll ship replacement parts or coordinate local repair support

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4. Equipment Care Guidelines

Follow these care tips to ensure optimal performance and longevity of your cold plunge chiller system.

4.1 Daily Maintenance

• Clean the evaporator and condenser to prevent dust accumulation

• Inspect and tighten water line connections

• Clean or replace filters regularly for better water circulation

4.2 Operational Tips

• Install in a dry, well-ventilated environment

• Avoid frequent power cycling to protect the compressor

• Use a surge protector to prevent voltage fluctuations

4.3 Annual Inspection

We recommend a full system check once a year. During the inspection:

• Examine the compressor and evaporator for signs of wear

• Replace any aged components using original parts from our company

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Contact Us

Need help with your cold plunge chiller? We’re always ready to support you:

📱 Phone: +8613417402517
📧 Email: hello@coldtubchiller.com
🌐 Inquiry Form: https://coldtubchiller.com/contact
📖 More Info: https://coldtubchiller.com

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FAQ (Frequently Asked Questions)

Q: How do I keep my Cold Plunge Chiller running efficiently?
A: Perform daily cleaning, monitor power supply, and schedule annual inspections using genuine parts.

Q: What should I do if my Cold Plunge Chiller stops working?
A: Contact us within 48 hours with a video or photo. We’ll guide you through the repair process or send replacement parts if needed.

Q: What makes your Cold Plunge Chiller different?
A: Our units are built with industrial-grade components, assembled in-house, and backed by full technical support and spare parts access.

👉 Want detailed specs? Check our cold plunge chiller product page

👉 Interested in our spa solutions? Explore our sauna and cold therapy setups